Refund policy

Return & Refund Policy

Effective Date: January 1, 2025

Return Eligibility We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

Unused and in original condition
In original packaging
Accompanied by proof of purchase

2. Non-Returnable Items The following items cannot be returned:

Items damaged due to misuse or negligence
Items returned after 30 days of delivery
Final sale or clearance items

3. How to Initiate a Return To start a return, contact us at help.smartrivo@gmail.com or call +1 (339) 499-9889 with your order number and reason for return. Our team will guide you through the process.

4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

5. Late or Missing Refunds If you have not received your refund after 7 business days, please:

Check your bank account again
Contact your credit card company
Contact us at help.smartrivo@gmail.com

6. Damaged or Defective Items If you receive a damaged or defective item, contact us immediately at help.smartrivo@gmail.com with photos of the damage. We will send a replacement or issue a full refund at no extra cost.

7. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at help.smartrivo@gmail.com

8. Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.